National carrier Kenya Airways has suspended its flights on the Rome – Geneva route effective Friday 13th March 2020 until 30th April 2020.
In a statement, KQ said this is in response to the latest developments in the COVID-19 outbreak around the world. The airways said it has now activated its Crisis Management protocol to proactively address situations as they arise and implement appropriate actions.
In this regard, the airline has re-booked all of its customers who have been affected by the suspension, onto alternative flights. The airline further says it has extended full refund to those who would like to cancel their travel or waive booking fees for those willing to reschedule their flights with us to a later date. KQ said in the meantime, all other flights will operate as normal albeit some with an adjusted schedule.
While working with the relevant ministries and Government agencies in Kenya and across its network, KQ said it will provide affected customers with updated information in a timely manner, terming the COVID 19 situation as dynamic.
Kenya Airways has pledged to continue to implement high hygiene measures, and reaffirm that the safety and security of its passengers and employees remains its highest priority.